211 Bay Area Wireframe & Sketch Concept

211BayArea.org needed a well deserved redesign. Thinking through the user journey and the hierarchy of features needed, I developed an annotated wireframe for client review.

Screen Shot 2015-09-14 at 12.12.54 PM

Original brainstorming during a meeting with the 211 Team.

sketch211

Personas created to understand the hearts and needs of the website visitors.